D&D Islas Canarias - Costa Adeje, Santa Cruz de Tenerife

Amelie Nel

Via our wedding planners, we went to their store for our wedding.

We did a tasting with Mathieu.
Everything went well during the tasting, he explained each wine well.

We nevertheless regret my forced sales practices. Indeed, for the beers my husband ordered a certain number of bottles with Mathieu's assurance that the unopened bottles could be returned and that he would check this before ordering.

So we took the wines and some Belgian beers as well. The next day we receive the call from him and we are surprised that the beers cannot be returned if unopened so we ask to lower our order. The same seller informs us that this is not possible because he has already placed the order. We were very angry because he never called before ordering to warn us and so we found ourselves forced with this.

The day of coming for payment I asked that they contact the owners to look at the cameras because he lied to us and he said no. We are honest and we know the truth... I had the seller on the phone to express to him how much we felt defrauded and deceived above all. The day of payment, his guilt spoke so much that he paid us €40 to buy back certain beers…

In short, we never had the owners to contact us regarding the issue neither online or via my wedding planner, we did not have the video from the camera to prove our honesty and to resolve this matter. The owner didn’t care enough as they had their money in the pocket!

I find it very disingenuous to not have ethics in sales, trust in customer relations is important. We lost money and I refuse to allow other customers to experience the same thing...

Be careful with them and ask everything in writing, never trust!

For us, this feeling of deception removes all credibility, hence the only star I can honestly give.

A través de nuestros organizadores de bodas, fuimos a su tienda para nuestra boda.

Hicimos una cata con Mathieu.
Todo salió bien durante la cata, explicó bien cada vino.

Sin embargo, lamentamos mis prácticas de venta forzada. De hecho, para las cervezas, mi marido pidió un cierto número de botellas con la garantía de Mathieu de que las botellas sin abrir podrían devolverse y que lo comprobaría antes de realizar el pedido.

Así que también tomamos vinos y algunas cervezas belgas. Al día siguiente recibimos su llamada y nos sorprende que las cervezas no se pueden devolver si están sin abrir por lo que pedimos bajar nuestro pedido. El mismo vendedor nos informa que esto no es posible porque ya ha realizado el pedido. Estábamos muy enojados porque nunca llamó antes de ordenar para avisarnos y entonces nos vimos obligados a esto.

El día de venir a pagar pedí que se comunicaran con los dueños para mirar las cámaras porque nos mintió y dijo que no. Somos honestos y sabemos la verdad... Llamé al vendedor para expresarle cuánto nos sentíamos defraudados y engañados sobre todo. El día del pago, su culpa habló tanto que nos pagó 40€ para recomprar ciertas cervezas…

En resumen, los propietarios nunca nos contactaron sobre el problema ni en línea ni a través de mi organizador de bodas, no teníamos el video de la cámara para demostrar nuestra honestidad y resolver este asunto. ¡Al dueño no le importó lo suficiente porque tenía su dinero en el bolsillo!

Me parece muy falso no tener ética en las ventas, la confianza en las relaciones con los clientes es importante. Perdimos dinero y me niego a permitir que otros clientes experimenten lo mismo...

Ten cuidado con ellos y pregunta todo por escrito, ¡nunca te fíes!

Para nosotros, este sentimiento de engaño quita toda credibilidad, de ahí la única estrella que honestamente puedo dar.

agoney santos

Fui buscando un vino, y la verdad no lo tenían pero el trato, la variedad de vinos que tienen, y el saber aconsejar es lo mejor de la tienda

Dalibor Porubský

Super gente lindo vino

nicolas claus

Heel interessante wijnproeving gekregen van lokale wijnen van gastvrouw Dorry.
Goede uitleg, lekkere wijnen en tapas.
Onder andere de Nederlandstalige uitleg was één van de onverwachte extra's.

NICK / DANNY COOK

We first used Dorry and Dave’s fabulous service in December 2022. We ordered a selection of lush wines to be delivered to our hotel in La Caleta.

The wine delivery arrived at the exact time that we had agreed. Both Dave and Dorry brought the wine to our hotel reception. I met them and was able to pay by card.

Knowing their service was impeccable, we placed another order in January 2024 (yesterday, 2 January). We agreed the wines, the time of delivery and voilà, the driver arrived at the hotel with our wine. A great price for great wine to enjoy in the sun:
- rosé, Côtes de Provence
- white Rioja.
Both delicious in the sun and by the pool.

We will be back in December 2024 / Jan 2025 and we know exactly what we’ll be doing before we land: getting that wine order sorted!

Thanks to D&D for making our Christmas/ New Year stay on The Reef a much more memorable one.

Melissa van dyck

Echt iemand die super advies geeft en veel over wijn kent...de keuze is echt zeer ruim. Ik zal volgende keer zeker terug mijn wijn hier kopen.

Mark Page (Gritex)

Called in here for some advice on wine for a wedding the lady was extremely helpful and recommended some excellent Rose which was stunning - would recommend and will be back

Teresa Cook

I arranged a wine tasting here with my husband and it was such a highlight of our trip! Dorry put so much effort into arranging snacks and setting us up with an array of delicious wines from all over. I would recommend to anyone travelling to the area to try!